By placing an order on Prosistel Shop in the prescribed manner, the Customer declares to have read all the information provided to him during the purchase process, and accept the general conditions and payment transcribed below.

The customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance, even partial, of an order.



They can be purchased all products on this site

The picture accompanying the description of a product may differ in color, size, and accessories in the picture, and thus be representative of its features. All prices, pictures and descriptions in the catalog may be changed at any time without notice.

The correct order is confirmed by Prosistel by a reply by e-mail, sent to the email address supplied by the customer at the time of registration. Inside the message will be shown all the data entered by the customer agrees to verify the correctness and communicate any corrections, by e-mail or telephone.

For every order placed on the site, you hear a note of delivery of the material. For the issuance of the invoice, you must make the request at the time the order is placed, by sending an email to or via message to be sent at the time of the choice of the shipping on the payment screen, in both cases within the message must indicate the request for the issuance of the invoice with the applicant's personal data (NAME, LAST NAME, ADDRESS oF RESIDENCE tAX CODE AND VAT if you have it) . After the issuance of the invoice will not be possible to make variations of the same.


Delivery time

The time normally used to send to your home purchased products depends to a large extent since the time of the courier who physically carries out the delivery and varies from a minimum of 1 day to a maximum of 15 days. Times Company relating to the shipment of the material in the order they are up to 1 working days, but in most cases they are shipped the day after payment.

Shipments are made Monday through Thursday. On Friday, no consignments to avoid stocks in the warehouses of the courier companies that can spoil and deteriorate the goods.

All delivery times are indicative estimates only on the timing of production, availability of goods and the delivery times stated by the carrier under normal conditions.

On Friday, Saturday and Sunday the website allows you to shop, pay and perform normal activities but are not worked orders, payments and rarely inspected shipments are made only in the event that the client requests for urgency.

Any delay in delivery caused by courier will not be attributable to Prosistel.



The delivery charges, if any, are charged to the customer and are clearly specified in the order process.

The shipping costs will vary depending on the weight and country of destination.

Currently rates are included referring to shipments within the EU territory. For any shipments ouside European countries, please contact the staff at the e-mail

The shipments are traceable.       

E 'can also collect the parcel in person at:

        Contrada Cacaveccia, 236

        70043 - Monopoli (Bari)


        In the case of withdrawal in stock will not be charged the shipping fee and packaging.



  The payments specified in the order must be respected.

For shipments to an address you can choose from the following payment formulas:

1) Bank Transfer Policy: The data for the transfer will be given by our shipping service at the time of preparation of the order.

2) Payment on delivery ..



You under Articles. 64 et seq of Legislative Decree no. 206/05, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form a reference VAT), is entitled to withdraw from the purchase contract for any reason, without explanation and without penalty.

To exercise this right, the customer, within 10 working days from the date of receipt of the goods should contact Prosistel at (+39) 080 887 66 07, or by registered mail with return receipt requested, stating that wish to avail themselves of the right of withdrawal :

Pro.Sis.Tel. Fiume Annamaria

Contrada Conghia, 298

Ba 70043 Monopoli Italy

The costs of shipping the product shall be borne by the customer. Prosistel proceed within 3 days of return of goods, the chargeback amount after verifying the integrity of the goods and withholding only the shipping costs. The rebate may be made by bank transfer, you will need to provide the bank on which to obtain reimbursement (IBAN and account holder) in the statement sent to exercise the right of withdrawal in case the payment was made through PayPal refund will be made by the latter. As a form of repayment is also possible to choose a voucher of the same value of the damaged items increased by 10%, excluding shipping costs, to be spent on the site

The goods must be returned intact, with all its parts and in its original packaging (bags and boxes), preserved and possibly used in the normal care, without any signs of wear or dirt.

The right of withdrawal is subject to the following conditions:

The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased (eg: accessories, components, etc. ...);

The law does not apply to: (i) consumables sealed (lacquer finishes, paints and the like), once opened; (ii) products made ​​to specifications or clearly personalized.
The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); should be avoided attaching labels or tape directly on the original packaging of the product;
ship until the certificate of receipt in our warehouse is under the responsibility of the customer;
on his arrival in stock, the product will be inspected for any damages not caused by transport.

If the package and / or original packaging are damaged, Prosistel will deduct from the refund due to a percentage not exceeding 50% of the product with the packaging damaged, as a contribution to the costs of restoration.

The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where it is established:

not diligent use of the property which has compromised the integrity, or the use of any supplies;
the lack of external and / or internal packaging;
the absence of integral elements of the product (accessories, components, parts, ...);
damage to the product due to causes other than its transport.

In case of forfeiture of the right of withdrawal, the goods remain at the headquarters of Prosistel, available to the customer for collection against him.




Any payment by the Purchaser can only be made by means of one of the methods indicated in the specific web page by the Supplier. The Supplier will issue a receipt or invoice for the amount actually collected, net of any fees applied by the financial circuit used.

Any reimbursement to the Buyer will be credited, net of any fees collected by the financial intermediaries, through one of the methods proposed by the Supplier and chosen by the Buyer, in a timely manner and, in case of exercise of the right of withdrawal, as regulated from clause 13, point 2 and following of this contract, at the latest within 30 days. from the date on which the Supplier became aware of the withdrawal itself.

All communications relating to payments take place on a specific line of the Supplier protected by an encryption system. The Supplier guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of the current legislation on the protection of personal data.

The invoice, as per tax law, will be made out to the person who actually made the payment, so when ordering if the payment is made by another legal entity, the complete tax data of the payer must be provided, even if the delivery address is different .

Paypal refunds: Starting from March 5, 2020, in the event that the buyer who makes a purchase on the website selects the form of payment with the PayPal system, where later the same buyer requests a refund for any reason and for any reason of the amount paid, this refund will not include the fees withheld by PayPal (equal to a fixed sum of € 0.35 + a variable amount equal to 3.4% of the amount paid), but only the net of the transaction. Furthermore, any tariffs relating to transport, etc., could also be further deducted from this net. etc., for any reason and in any form, thus proceeding with the reimbursement of the resulting net only.

In any refunds shipping costs are always paid by the customer and therefore will not be refunded.

Upon delivery of the goods by courier, the customer is required to check:

that the number of packages delivered is as specified in the order
that the packaging is not damaged, or wet or otherwise altered, including the sealing materials (tape or strapping).

Any damage in the packaging and / or product or the mismatch in the number of packages or particulars, must be immediately notified, SUBJECT TO INSPECTION WRITTEN (specifying the reason RESERVE, eg. "Packaging broken", "package crushed" , etc..) on the proof of delivery courier. Once you have signed the Courier, the Customer may not oppose objection on the external characteristic of the delivered goods.

If Priority Mail is chosen as the mode of shipment, Prosistel not be held responsible for any loss or delay of the parcel due to non-traceability of the same, to confirm the despatch to the customer request can be sent a copy of the receipt issued by 'post office (not valid for the purpose of tracking the package).

Any problems concerning the physical, correspondence or completeness of the products received must be reported within 3 days from delivery, Prosistel by telephone by contacting the telephone number (+39) 080 887 66 07 or via email at Prosistel @ and send clear photos of the original bearing the address of the sender and recipient with damaged items and any detail photos that highlight the physical damage reported on the object.

Refund will be made by bank transfer or Paypal, depending on the type of payment made by the client, net of deductions from the financial circuits, and then only for damaged items excluding the shipping costs that are always paid by the customer, if it was found negligent in packaging objects by of Prosistel. As a form of repayment is also possible to choose a voucher of the same value of the damaged items increased by 10%, excluding shipping costs, to be spent on the site